New comments cannot be posted and votes cannot be cast. I began testing performance with random numbers of devices on and off the network and hardwired via ethernet. Can anyone tell me about either of these? Same issues for me, but mine have been happening for the past 3 weeks. Read Spectrum Internet user reviews. Now I'm wondering if I should call and complain, explain my discovery and see what they're willing to do here. Sign in Sign up. 2. It is definitely not the router because the modem lights are the ones turning off. It's hard for me to describe. It looks like there's a pad inline, if so the signal could be to strong and causing problems. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. If you're in the kitchen when Wi-Fi drops, move away from the microwave or avoid using it if you need to also use your phone, laptop, or other device. Save yourself the constant calls and tech visits that get you nowhere! nope its not fixed.. my obeservation is looks like a upstream issue. a lot of it is just problem solving he ran a new line so thats not the problem, Sorry I'm really not well versed in the network jargon. Two weeks ago I opted to upgrade to Spectrum's 400mbps internet from the 100mbps I had previously. internet connection first. California Consumer Do Not Sell My Personal Information. I apologize for the issues. With so much customer potential, Charter continues to offer Spectrum internet packages with competitive pricing and I just spoke with customer service and all they would tell me is it hasn't been generated yet, but I have had internet for a few weeks now. Call 1-855-814-6041 for Spectrum Cable TV packages. It's likely that the modem DG1670A reboots for … Looks like you're using new Reddit on an old browser. If they need to hook into a 7 leg of a splitter to get your modem in spec they should have the main line balanced. Can you take a picture of where the cable screws into the back of the modem please. Then he put a filter on my modem connection and swapped out an amplifier along with other various connectors. 1. it happened almost every … Press Windows key + X Key, select Control panel. So here’s the deal. I use Spectrum … Outage, internet down with live map and problem chart, down time and peak analysis and recurrence detection. Random Internet Connection Drops. I signed up with Spectrum almost a month ago using a special offer and a self install with my old modem and their website. As of November 2020, Spectrum’s national average download rate is 101.12 Mbps. if there missing channels youre going to see disconnects. Your account at your fingertips. Good news! Re: C7000-100NAS randomly drops internet connection Wow thank you, the C7000 WiFi cut off 20 times today, I had enough, just installed 1 of these Google WiFi , so far perfect for an hour and had every device going, it’s a shame, you are right we should get at least 100$ back Outage, internet down with live map and problem chart, down time and peak analysis and recurrence detection. I decided to call Spectrum customer support. When my internet is actually running the service is good and I have no complaints, but at least 3 times a day the internet will drop inexplicably. Xfinity (& neighbors) confirm signal to us is/has experienced no interruptions. Impact on Asheville, Littleton, Monroe, Landis, Waxhaw, Charlotte. Outage, internet down with live map and problem chart, down time and peak analysis and recurrence detection. For context, terrestrial connections generally have latency in the 5–70ms range. Cookies help us deliver our Services. Update: My internet has been stable for the past 2 days. Spectrum Outage Is Spectrum having an outage right now? Unfortunately where I live, it's the only cable service available. I now reboot about every 20 minutes. I do not know if the pricing will change. Outage, internet down with live map and problem chart, down time and peak analysis and recurrence detection. Do you have a router? I had zero issues with the 100mbps modem which included voice. For the past week I have been having issues where the Spectrum modem keeps dropping the internet connection. #spectrumoutage My wife and I are trying to work here. Jumping from 100 to 400mbps package! At first, it was once or twice a day and the connection would drop for about 5 to 10 minutes before reconnecting. Choose from a wide range of Spectrum TV deals and plans that offer 200+ channels to meet all your entertainment needs. Moderate Internet Outage of Spectrum Business in California on 12/9/20 4:15 PM. Or just hardwired to your PC? 1. I had called Spectrum a couple days ago to cancel my TV and downgrade my internet since "I never got 400mpbs" as promised. It was 3 in the morning at this point but I refused to be defeated! Package your services together for the best price! Internet cuts out randomly for a split second. A technician came out but the issue persisted, the router and modem are supplied by Spectrum. Spectrum Internet Bundles. So the new system runs from the new modem to the Spectrum router to my mesh network via Ethernet cable. Too much network traffic. Did you say he replaced your inside wiring? Recently started dropping the internet signal. I have an Arris Surfboard SB6183 which is connected directly to the wall coaxial cable. I apologize for the issues. Therefore, when your computer keeps disconnecting from internet the first thing to do, is to check your local connection and its strength. If you still find your internet going in and out for all the devices after connecting to the network, then you have a conne… The cable runs from there to the box where it's connected to a splitter (I put up pictures of that if it helps), and then from the box to the pole. Fingers crossed, this issue is done. I saw him working on a box outside the house and on the telephone pole, but I’m not sure what he did out there. Cable prices continue to hike; Spectrum is all set to drop 23 Viacom channels. It’s easy to stay connected with Spectrum Internet. Hello, in the last 4 or 5 months I have been experiencing random internet drops. I hope I'm explaining myself. Check out Spectrum customer service ratings. You may be able to spot some compromised cabling or loose/corroded/wet connectors along your cable run that you could attempt to address that might help clear things up a bit... but it sounds like you need techs on site to take a closer look at things to discern if it is something local or further upstream that needs to be escalated to maintenance teams and such. Change the view by option on the top right to Large icons. Jake Clarke asked why his Internet connection completely drops out every so often. When working signal strength is off the charts. It looks like you're new here. Past year using Comcast and internet has been dropping, along with higher ping and buffering videos. Spectrum Internet is most wide-spread in New York, Texas, and California. At first I thought it might be an older style crimp connector. I switched because I simply needed more speed for everybody's needs. Learn more about Spectrum WiFi. Any suggestions on what could be wrong would be greatly appreciated. FREE Spectrum Internet Access for Students or Teachers. Yo, not sure if this will help or nah, but sit that modem up right if there are ventilation holes on the other side. Press question mark to learn the rest of the keyboard shortcuts. I had a technician come out this morning and he did a couple of things: He changed the cable as the one I had some exposed wiring. Update: I've linked a picture of the modem that the technician installed in case the modem could be the problem. I've been having the exact same issue for 3 weeks here in Cleveland, Tennessee. The technician came in today, and did his thing and this is what he told me: He said his program showed that our internet has been up for 16 hours and that in those 16 hours there was tens of thousands of errors. This is my thoughts about the performance and what gamers and streamers should keep in mind when making a purchase. Call 1.866.991.6533 Moderate Internet Outage of Spectrum in Minnesota on 11/24/20 12:20 AM. By using our Services or clicking I agree, you agree to our use of cookies. If we had snapshots of signal levels we might be able to better identify which scenario is more likely. Not sure if it's the same in all the states. The 4th Spectrum technician was able to correct my problem. Last Updated 2 minutes ago: Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Sometimes the modem reboots, sometimes only the blue "voice" light goes out and the phone and the router both go out and then they reset quickly. FREE HD, blazing fast internet, and unlimited phone service. Internet connection keeps dropping randomly Hello! May or may not fix it, but it'll at least help to avoid over heating just in case that is the problem. Impact on Farmington, Saint Paul, Lakeville. Or it could have been a temporary loss of signal. Starting this morning my internet cuts out randomly, but only for a second then it comes right back on. We really can't speculate any more beyond that. Thank you all for your input and your help, it’s much appreciated! I don't think he replaced the cable all the way from my house to the pole. starting this year my internet starts randomly dropping for no reasons. When the internet drops different things can occur. Since you are still seeing the modem drop we would encourage you to talk to support and have a follow up appointment scheduled. I’ve Had Nighthawk AC 1900 Smart WiFi Router 11 months w/o issues. After selecting the checkbox, a Captcha challenge may display. I have a router. If the tech replaced all the wiring from the pole to the house and replaced the modem, it would most likely be a lime issue. When I got there I was informed by the associate that I also needed to connect this router to the system as well. My bill has been going through Spectrum for about five years, starting when I switched from DSL to Cable internet. Fuck TWC, Spectrum and whatever the hell they are called now. The network is overloaded . He said this was abnormal so he replaced the splitter in the box for one with two entries. Moderate Internet Outage of Spectrum in Connecticut on 11/15/20 8:55 PM. Spectrum offers more than just the internet, hit the perfect trifecta of savings, convenience, and amazing services with bundles. I have gone through power management and unchecked the box that allowed my PC to turn it off to conserve power, and checked the driver for the wireless receiver. I have connected ethernet cable to router port and turned off my WiFi, but same results. JohnSmith87 over 1 year ago. Select double play comes with 125+ channels and … Sign in for the easiest way to view and pay your bill, manage your account, watch TV anywhere and more. Available to new customers only. Spectrum has us using all ppc connectors. Another question I have is regarding the Spectrum modem. Why can I watch TV on my desktop but not my laptop? You don't technically need to use our router if you do not want to use our wireless service. The number on the modem is EU2251. I explained that I already had a mesh router system at home but he said it needed to be run through the new router. Tell the next tech "I think it may be an issue with the feeder line/node and a maintenance ticket should be put in.". I received an email from Spectrum a few days ago regarding the Earthlink issue and it said the transfer would happen automatically on Oct 31 and I don't need to do anything. Sometimes the modem reboots, ... September 23 Sep 23, 2020. Recent outage and resolved, check current ... Timeline of drop rate, based on 82 probes. You can post for technical support, advice, or just to vent. Thanks for the update, glad to hear that all is corrected ! If you want to get involved, click one of these buttons! Browse our Spectrum store locations and find the best deals on internet, cable TV, and phone services. With speeds ranging from 200 Mbps to 940 Mbps (wireless speeds may vary), it’s easy to … Get the best Phone, Cable TV, and Internet packages in Fairfield, OH. It's hard to tell from that picture, but I don't recognize that connector on the back of your modem. The longer cycles are likely the same on the upstream side (if it gets so bad that upstream power has to increase more than 51, it may trigger a full reboot). Since the 400mbps modem and router have been in place I have had 3 technician visits (different person each time), 3 different modems and 2 different Spectrum routers. could be a problem at your tap. To check this you need to connect to your network another computer or a tablet or any Smartphone and try with the same internet connection. https://m.youtube.com/watch?v=m2T46F_BPL0&t=100s. Hope this helps. Anyways. I guess I will have to go to the Spectrum store and ask what happens after Oct 31, 2020. But with Christmas around the corner, I need to know when my first bill will be due. 3. High-speed Spectrum Internet offers faster speeds for everyone in your home. When the internet drops different things can occur. For the past week I have been having issues where the Spectrum modem keeps dropping the internet connection. had contact agent for a few times, had a tech guy come to my home for 2 times. New Reddit on an old browser Charter Spectrum internet for 2 months 8 lost connectivity since tech. 11:55 PM Policy for Charter Spectrum internet and TV gets you a double comes! Glad to hear you are still having issues where the Spectrum modem keeps dropping in Northwest Austin and morning. When switching to Cox of using Wi-Fi internet drop we would encourage you talk! 2020-12-14 23:50:32... @ evil_splorp @ Ask_Spectrum internet keeps dropping in Northwest Austin starting yesterday the increased! 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