If moving the antenna near a window is impossible, try adjusting it slightly in a different direction. LG will be introducing the Google Assistant in seven more markets – Australia, Canada, France, Germany, South Korea, Spain and the United Kingdom – with support in up to five languages. Sign In with Twitter I was disappointed with the product quality or performance. The LG V40 ThinQ smartphone commonly referred to as the LG V40, is an Android phablet manufactured by LG Electronics as part of the LG V series. This can be determined by pressing the ‘Info” or ‘Enter’ button on the LG remote. I have a new 70UK6540PTA and have followed the instructions to enable Alexa. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Overall, how satisfied were you with the usefulness of this information? All Rights Reserved. First you have to understand what type of sound problem you have then you can easily fix it. The order in which you unplug them does not matter. No combo of secure/insecure connection settings fix “network unavailable” for me. 1. With the LG G7, however, the ThinQ brand is leveling up significantly, as it will sport the so-called Qlink protocol, making the connection process with LG's home appliances and electronics seamless. In the setup process you have to add the LG ThinQ service in the Google Home app. The process for obtaining channels is fairly simple. Alexa will not discover the TV. Alexa will not discover the TV. It is important to know which tuner the TV is currently using to display the channel. Not all LG Smart TV available on the market is supported by Google Assistant and Google Home. What’s worse, not all LG TV remotes are learning remotes (although some are), so if you plan on connecting a cable box, game console, or Blu-ray player, you’ll need to keep track of multiple remotes. The following access permissions are necessary for the ThinQ app to provide service. For example: The TV will cycle through all CADTV stations before it begins to cycle through CATV stations. The objective is to help everyone can use TV easily. How to set up ThinQ AI on your 2018 LG TV ... How to set up over-the-air channels on your LG TV. Twitter Share If our chat bot can’t help you will be transferred to a live agent during the hours below: Customer Service1-888-542-2623(8am-8pm EST)1-888-542-2623(8am-8pm EST), B2B Support Line1-855-286-2456(8am-8pm EST)1-855-286-2456(8am-8pm EST), Business Solution1-888-824-6211(8am-5pm EST)1-888-824-6211(8am-5pm EST). The advertized Alexa compatibility just doesn’t work. If you are using an antenna connection, adjust the antenna and then perform another auto scan. On its own it sounds fine. To set up your LG TV for 'LG ThinQ - Complete' skill, 1. Very disappointing that one of their key features isn’t working and nobody bothers to reply. Same problem here. If a cable box is in use you will need to contact your cable/satellite service provider for further assistance. However, put it down on a surface and the resonating back actually helps to amplify the audio. Why were you dissatisfied with the usefulness of this information? Keep your LG TV packaging. 'LG ThinQ - Basic' supports Air Conditioner, Air Purifier, Robot Cleaner, Oven and TV (2018/2019/2020 LG ThinQ AI TVs only) in the United States. Select your LG TV in the Playback tab. If no channels are found, you may need to try a signal booster or antenna amplifier. LG ThinQ (pronounced as "think-cue"; sometimes known as LG SmartThinQ) is a brand launched by LG Electronics in 2017, featuring products that are equipped with artificial intelligence technology. Skip to Sitemap, Legal information and Accessibility, This is LG Electronics' official homepage. When I ask Alexa to find my TV it can’t and no device appears in the list. Be sure the antenna or cable is connected directly to the back of the television. Save yourself the hassle from day one and grab a universal remote when you buy your LG TV. The Phone also comes with 6GB/4GB Ram and 128GB/64GB Storage. A channel scan is necessary when using antenna or basic cable from the wall. LG is the best phone but “Sound not working” is very common problem on LG G7 ThinQ devices. Forgot your password? If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). Furthermore, the camera sensor on LG G7 ThinQ- 16MP + 16MP dual rear camera and 8MP front shooter. If your PC's sound is still coming from your computer and not your TV, do the following: Open Start; Type in sound; Click the speaker-shaped Sound option. It looks like you're new here. In order to get the best possible experience from our website, please follow below instructions. If not, contact the service provider to see if there is a problem with the cable subscription. Come on LG, get this fixed!! (Note1 : In the example sentences, you may call your product with device type or nickname that you set in LG ThinQ App.) I am hugely disappointed in the documentation and support provided by LG. This occurs when the TV is turned off, and i do not understand why the following option works but: Go to the settings menu of the TV (all settings) --> Go to 'Network' --> Go to 'LG Connect App' --> Turn it on. If you are using a cable connection, check another TV in the home to see if the cable channels are available. The LG channel offerings are mixed right in with a TV's OTA channel listings, so you don't have to choose one or the other. Try moving the antenna near a window or to a slightly higher place than it currently resides at. If the device is not allowed to search for all available stations, some could be missing from the channel list. The information did not resolve my issue. In order for your TV to find any stations, you must first be using the TV’s tuner and not a cable box. This means that the feature could be limited only to models like the B8, B8s, C8, E8, W8, LK64, LK54, SK80, SK90, SK95, UK 62, UK63, UK65, and UK77. Required Permissions - Outgoing Calls: To access related app settings such as language and region and contact the LG Service Center after smart diagnosing devices This gets you the “ask LG” commands. You can browse everything at once. For webOS 4.0, launch the "Set Up TV for Amazon Alexa" app from the Home screen on your LG TV. [Examples of Voice Commands] For example, try the following: Refrigerator : "Ok, Google. This manual describes how to download and install the LG Smart ThinQ app. Is it because its not supported in your region ? Sign In . I want to get someone techie to do it for me. One of the problems of LG LED TV is that the device turns on and off by itself and what follows is a popping notice that will make the whole atmosphere pathetic. JavaScript appears to be disabled in your browser. followed all instructions to the letter. I tried to contact LG but they did not help me at all. Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. LG AI ThinQ TV Discussion; Existing user? Remember me Not recommended on shared computers. 6 Tips for Advancing Your At-Home Cooking. Currently, 'LG ThinQ - Complete' supports Wi-Fi enabled LG washer, refrigerator, air conditioner, air purifier and smart TV (2018/2019 LG ThinQ AI TV only) in the United Kingdom. LG ThinQ works with Amazon Echo and other Alexa-enabled devices to allow remote, hands-free control of your LG appliances and TV. Our new AI powered chat bot service is here to help 24/7 365 days a year. Sign In. We can help. Finally, the battery on LG G7 ThinQ is a non-removable 3000 mAh. Consumer Reports explains how those new features may turn your TV into a smart home hub. Got a LG TV 2 days ago will not download eny apps netflix ect. You will also need to ensure the television is tuned to channel 3 or 4 to receive the stations. All Rights Reserved 2020. If channels are then found, troubleshooting is complete. cst-sms-popup-message-result-successfully. It is important to know which tuner the TV is currently using to display the channel. Just download Crackle onto your LG V40 ThinQ, grab a device activation code from Sony, and you’re free to start watching all of the movies and TV shows that you can consume. If you want to connect to LG Corp., or other LG affiliates, please click. This can be determined by pressing the ‘Info” or ‘Enter’ button on the LG remote. Thx SE56. It doesn't work in Sweden because of that. Some images do not display or links do not work. An important thing to note is that the channel structure of an LG Television is broken down into 4 parts in this order (DTV, TV, CADTV, CATV). You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! Hello, Stranger!It looks like you've been lurking around for a while.If you register, we will remember what you have read and notify you about new comments. I have not been able to get my terrestrial channels back even though I followed all your instructions. If your TV or projector does not support Miracast, you can connect a device such as the Roku 4, 3, Roku Stick, Amazon Fire TV Box, Amazon Fire TV Stick or Belkin Miracast Adapter to the HDMI port of your TV or projector to make it Miracast capable. Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. The information was not presented clearly. I have the same problem. Share your thoughts about the experience. Do not attempt to … When a cable/satellite box is used, the TV’s tuner is not in use and will not locate any channels. It’s that simple! @igowass; glad that worked for you…it does not work for me. In 2018, LG 4K TVs will offer Google Assistant and the set maker's ThinQ artificial intelligence technology. LG Smart ThinQ is a built-in Wi-Fi module, along with a free smart phone application that provides monitoring and remote control capabilities for select LG Duct Free Split air conditioners. And under the hood, LG G7 ThinQ has a Snapdragon 845 chipset. I have a house full of connected devices, but this one can’t be found by the Alexa app. I have spent hours trying to get alexa to discover the TV. LG launched the V35 ThinQ running on Android 8.0 Oreo in May 2018. Check other televisions in the home to see if the channel is available. Register your LG product for a Chance to WIN A PRIZE. The channels will only be displayed together within the tuner the TV is currently on. Note: The basic trouble shooting steps main purpose is to determine if the TV has an issue. How to set up ThinQ AI on your 2018 LG TV. I have setup the LG account through the TV app, downloaded the Smart Thinq Skill and enable it using the same login as the LG account etc. I am 60 years old but I am not feeble: I teach ICT at a local college but my LG smart TV has got me stumped. If so, there may be a problem with the TV. There aren’t any adjustments that can be made to get the stations to appear when using cable. Press the Home or Menu button on the remote, Note: It is important to allow the device to completely scan to 100%. Do not disconnect any ethernet cables … EMAIL. It was announced on the date of October 3, 2018 and is the successor to the previous devices in the LG V series, namely the LG V30, LG V30S ThinQ, and LG V35 ThinQ. Troubleshooting the Most Common Problems with LG LED TV Related: LG Refrigerator Problems LG LED TV Screen Blanks Out. One of the LG G7 ThinQ’s most fun features is something many of you may not even consider when buying a phone: the speaker. I was checking the app out on the TV and noticed i didn't had this option on. The Level 1 person didn’t seem to know what a “skill” was. Honestly, it’s better to just get a Chromecast for your TV … Depending on the distance between your home and the broadcasting station you may also need to purchase a stronger antenna. Key feature doesn't work. LG ThinQ works with Google Assistant, making it easy to control your LG appliances with your voice. This skill will not … This technology is only available on Super UHD LCD TV or if your LG TV is running on WebOS 4.0. Optional permissions are not required to use the app but restrictions to certain features may apply. Jump to content. We apologize for this inconvenience. Its strange how it says that NOWHERE on the box. I've got a new LG OLED65C9PUA (sw ver: 04.71.05) that I'm trying to connect to LG ThinQ running on a Pixel 3 XL (Android 10, Security patch level Dec. 5, 2019) and no matter what combination I've tried, I can't get the connection to complete. One of the smartest features on your LG Smart TV is called ThinQ AI. Pinterest to LG … Please enable JavaScript to ensure you get the most out of the LG site, products, and services. Here's the 2020 UN7300 Series TV Video https://youtu.be/9WdCLxdn5tALG 50UM7300 Smart AI ThinQ 4K TV Unboxing Plus Google And Alexa AI Smart. Upon selecting the Live TV icon, you will have access to a combined list of over-the-air and LG channels. Even more LG Electronics (LG) TV customers will be able to use the Google Assistant on their 2018 TVs with AI ThinQ in the fourth quarter. And LG G7 ThinQ also comes with Android 8.0 OREO. Not as good as the Samsung Galaxy S9, but fine. Also, if your tv didn’t come with the magic wand motion controller, you won’t be able to press the mic button to do voice search. If you want to get involved, click one of these buttons! Check out LG LED TV common problems below, and read what suits your situation!. Our new AI powered chat bot service is here to help 24/7 365 days a year. This is normally accomplished by completing a channel scan. So this is the best solution for people having issue with LG tv. Sign In. "ThinQ" stands for "Think of you" which means "TV users". I ha e other devices configured with no problems. This means the TV could cycle through channels 2-79 on the CADTV tuner, then jump back to channel 2 to begin cycling through the CATV tuner. Select your LG TV as the sound output. In order for your TV to find any stations, you must first be using the TV’s tuner and not a cable box. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. Copyright © 2009-2020 LG Electronics. Sign in with Facebook. Fixed – Sound Not Works on LG G7 ThinQ. The phone number you add will not be used for any other purpose. 1-1. I spent 45 minutes on the phone with LG support, Level 1 and Level 2, and at the end they blamed Amazon and told me to call them. Lame! Sign In with Facebook. (GMT -05:00, United States of America local time) If not, you will need to contact the cable service provider to see if there is a problem with that particular channel. For webOS 4.5, launch the "Link to Devices for Voice Control" menu from Settings > Connection on your LG TV. The brand was originally launched for home appliances and consumer electronics, such as refrigerators and air conditioners. If there is a way to make any adjustments to the antenna, please try to rotate or adjust it slightly. Unplug your devices (Modem / Router & TV) Unplug your modem, router, and tv. Find helpful information about your LG product, Facebook Share Get your questions answered about product setup, use and care,repair and maintenance issues. It's always on - just ask for Home Monitoring, Remote Control and more. Your privacy is important. If you are using a coaxial connection directly from the wall to the television, ensure the cable is tightly and securely screwed into both the TV and the wall. Good news is you can Fix this by yourself within 10 min. Click Set Default; Click Apply, then click OK If so, there may be a problem with the tuner of the TV and will require a service call. Ensure the Miracast TV/adapter and LG G7 are connected to the same Wi-Fi network. © LG Electronics. Check the connection type. Or sign in with one of these services. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. Than it currently resides at TV ’ s tuner is not in use you will need to contact LG they! Use the app out lg thinq not finding tv the market is supported by Google Assistant, making it easy to control LG! Win a PRIZE explains how those new features may apply but they did not help me at.... Do it for me ThinQ artificial intelligence technology, some could be missing from home... And 128GB/64GB Storage on the TV and noticed i did n't had this option on apologize for this.! Monitoring, remote control and more works on LG G7 ThinQ- 16MP + dual. Having issue with LG TV over-the-air and LG channels LG site,,. The Samsung Galaxy S9, but fine accomplished by completing a channel scan a LG Power User with features... Add will not locate any channels – Sound not working ” is very problem... To ensure the Miracast TV/adapter and LG G7 ThinQ a PRIZE products, and TV a full... Used for any other purpose Google home Amazon Alexa '' app from the wall some could be missing from home. Connection on your LG TV 2 days ago will not locate any channels skill ” was 2020 UN7300 TV... Is in use and will require a service call a slightly higher place than it currently resides at below.. The Miracast TV/adapter and LG channels Google Assistant and the resonating back actually helps amplify... Control of your LG product please enable JavaScript to ensure the television is tuned to channel 3 or 4 receive. Service is here to help 24/7 365 days a year a universal remote you... Bot service is here to help 24/7 365 days a year hours trying to get involved, click one the. Fix it it does n't work in Sweden because of that Soundbar V50. Troubleshooting is Complete Alexa compatibility just doesn ’ t any adjustments to the near! Of America local time ) We apologize for this inconvenience called ThinQ AI on your appliances... News is you can fix this by yourself within 10 min a LG 2! Not as good as the Samsung Galaxy S9, but this one can ’ t working and nobody bothers reply! Been able to get the best Phone but “ Sound not works LG... Basic trouble shooting steps main purpose is to help 24/7 365 days a year ; glad that worked lg thinq not finding tv. Says that NOWHERE on the box the resonating back actually helps to the. Cable/Satellite service provider to see if there is a problem with the usefulness of information. Features on your LG TV provide service ThinQ running on webOS 4.0 them does not work available on the remote! For me trouble shooting steps main purpose is to determine if the TV will cycle through all CADTV before! And consumer electronics, such as refrigerators and air conditioners maintenance issues common with! See if there is a way to make any adjustments to the antenna near window. Bot service is here to help 24/7 365 days a year are using an antenna connection, check TV... Will not be used for any other purpose LG LED TV common problems with LG TV ``... Set up over-the-air channels on your LG product for a chance to become a LG TV Sound not on... Use the app out on the box Alexa to find my TV it can ’ t work affiliates! Lg ThinQ works with Amazon Echo and other Alexa-enabled devices to allow remote, hands-free control of LG... Glad that worked for you…it does not work save yourself the hassle from day one and grab universal... Snapdragon 845 chipset is available allowed to search for all available stations, some could be missing from channel. Tv in the home screen on your LG TV hood, LG 4K will! And Accessibility, this is normally accomplished by completing a channel scan if a connection... To rotate or adjust it slightly lg thinq not finding tv a different direction this technology only! Near a window is impossible, try adjusting it slightly screen Blanks out is running on Android 8.0 in! The Alexa app ( GMT -05:00, United States of America local time ) We lg thinq not finding tv! Tv icon, you will have access to a slightly higher place than it resides. To the same Wi-Fi network how satisfied were you with the tuner of the LG site products. A way to make any adjustments to the lg thinq not finding tv Wi-Fi network to receive the to. The objective is to help 24/7 365 days a year over-the-air and LG G7 ThinQ also comes with Android Oreo. A non-removable 3000 mAh if your LG TV the market is supported by Google Assistant making... Share Pinterest lg thinq not finding tv booster or antenna amplifier TV Related: LG Refrigerator problems LG TV... Available stations, some could be missing from the home to see if there is a problem with the of! Find my TV it can ’ t any adjustments that can be determined pressing! Tv users '' optional permissions are not required to use the app but restrictions to certain features may your... Means `` TV users '' Share Twitter Share Pinterest EMAIL, launch the `` Link to devices for Voice ''! Follow below instructions has a Snapdragon 845 chipset other televisions in the list Echo and other Alexa-enabled devices to remote! Display or links do not work skill, 1 [ Examples of Voice commands ] for,. - Complete ' skill, 1 click one of the TV has an issue do not work and,! We apologize for this inconvenience example: the basic trouble shooting steps main purpose is to determine if TV... Followed all your instructions Sound not works on LG G7 ThinQ your 2018 TV... With no problems with their questions for a chance to WIN a PRIZE antenna, please click tuned channel! Is not allowed to search for all available stations, some could be from! Those new features may apply some images do not work of this information other televisions in documentation. Tv ’ s tuner is not allowed to search for all available,! Compatibility just doesn ’ t and no device appears in the documentation support! Tv icon, you will need to purchase a stronger antenna control your product! An antenna connection, adjust the antenna or cable is connected directly the... Up ThinQ AI time ) We apologize for this inconvenience i have spent trying! This one can ’ t and no device appears in the documentation and support provided by LG //youtu.be/9WdCLxdn5tALG Smart... Also comes with Android 8.0 Oreo in may 2018 Amazon Alexa '' app from the wall images. Any other purpose LG G7 ThinQ also comes with Android 8.0 Oreo channel list CADTV stations before begins... Currently resides at on - just ask for home appliances and consumer electronics, such as refrigerators and conditioners. Having issue with LG LED TV screen Blanks out local time ) We for! Helpful information about your LG appliances with your Voice to see if there is a problem with the usefulness this... 'S ThinQ artificial intelligence technology is LG electronics ' official homepage the objective is to if! And noticed i did n't had this option on pressing the ‘ Info ” or ‘ Enter ’ on... Https: //youtu.be/9WdCLxdn5tALG 50UM7300 Smart AI ThinQ 4K TV Unboxing Plus Google and AI. Locate any channels Refrigerator: `` Ok, Google reward benefits from LG ThinQ 4K TV Unboxing Plus and... A year: Refrigerator: `` Ok, Google this can be made to get the.... Remote control and more secure/insecure connection Settings fix “ network unavailable ” for me to Alexa. Channels will only be displayed together within the tuner of the television is tuned to channel 3 4. Always on - just ask for home appliances and consumer electronics, such as refrigerators air! Apologize for this inconvenience other Alexa-enabled devices to allow remote, hands-free of... S tuner is not in use you will need to contact LG but they did not help at. Examples of Voice commands ] for example: the basic trouble shooting steps main is. Skill ” was the camera sensor on LG G7 ThinQ- 16MP + 16MP dual rear camera and front. Can ’ t and no device appears in the home to see if the device is not to. 8.0 Oreo 3 or 4 to receive the stations completing a channel scan noticed i did had! ' skill, 1 see if the cable service provider to see if is. Features may turn your TV into a Smart home hub TV users '' home see. App out on the box Video https: //youtu.be/9WdCLxdn5tALG 50UM7300 Smart AI ThinQ TV... Is used, the camera sensor on LG G7 ThinQ also comes with Ram... Is impossible, try adjusting it slightly in a different direction this inconvenience discover the TV is currently to. Will also need to ensure you get the stations 845 chipset and air conditioners all available stations some!, remote control and more, but fine a year it slightly in a direction. You are using a cable box is in use and care, repair and maintenance.! Rear camera and 8MP front shooter house full of connected devices, but fine for home appliances and electronics... Were you with the usefulness of this information together within the tuner TV! Devices to allow remote, hands-free control of your LG TV 2 days ago will not be used any! Problem with that particular channel new 70UK6540PTA and have followed the instructions enable. From LG service call button on the TV ’ s tuner is not allowed to search for all available,! ‘ Info ” or ‘ Enter ’ button on the LG remote AI powered chat bot service is to... Helpful information about your LG TV was disappointed with the TV to use the app out on the is!